How ChurnGuard Works

Click 'Connect Stripe' and authorize ChurnGuard via Stripe Connect OAuth. We request read access to invoices and customers, plus the ability to listen to webhook events. Your Stripe secret key never leaves Stripe's servers.

• Secure OAuth 2.0 flow — no API keys to copy
• Read-only access to invoices and customer data
• Webhook listener automatically configured
• Works with Stripe test mode for safe setup

Choose your dunning email templates, set retry timing, and customize the recovery flow. Our defaults are optimized based on data from thousands of SaaS companies, but you can adjust everything.

• Pre-built, conversion-optimized email templates
• Customizable retry schedule (default: day 0, 3, 7)
• Brand your emails with your company logo and colors
• Set payment update page URL or use our hosted page

Once connected, ChurnGuard listens to Stripe webhooks in real-time. The moment an invoice.payment_failed event fires, our system springs into action — no manual intervention needed.

• Real-time webhook processing (< 100ms latency)
• Automatic classification of failure reasons
• Smart retry timing based on failure type
• Personalized email sequence triggers instantly

Each recovery email contains a secure, tokenized link that takes the customer directly to a payment update page. No login required. The customer updates their card, and Stripe automatically retries the charge.

• One-click payment update (no login needed)
• Secure tokenized links with 7-day expiry
• Mobile-optimized payment update page
• Automatic charge retry after card update

Watch your recovery metrics in real-time. See how many payments failed, how many were recovered, your recovery rate, and the total revenue saved. Export reports for your team.

• Real-time recovery rate and revenue metrics
• Email performance tracking (open, click, convert)
• Historical trends and monthly reports
• Export data as CSV for your finance team