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Automated payment recovery emails that bring customers back. Personalized, perfectly timed, and proven to recover 35%+ of failed payments.
Dunning automation is the process of automatically sending a sequence of emails to customers whose subscription payments have failed. Instead of manually tracking failed payments and reaching out to each customer, a dunning system handles everything automatically — detecting failures, sending personalized emails, and providing easy payment update links.
Sent immediately when a payment fails. Friendly tone, clear explanation, and a one-click button to update payment method.
Escalates urgency. Emphasizes what the customer will lose if they do not act. Uses loss aversion psychology to motivate action.
Last chance email with a clear deadline. Direct, respectful, and final. Includes a prominent CTA to keep the account active.
Emails go out within seconds of payment failure, not hours or days.
Every single failed payment gets the recovery treatment, 24/7/365.
Professionally written, conversion-optimized emails every time.
Set it up once and let it recover revenue while you sleep.
Dunning automation is the process of automatically sending a sequence of timed, personalized emails to customers whose subscription payments have failed, prompting them to update their payment method. Instead of manually tracking each failed charge, the system detects the failure, sends the right email at the right moment, and gives the customer a one-click link to fix the issue — recovering revenue that would otherwise be lost to involuntary churn.
The default sequence has three emails spread over seven days: a friendly Day 0 payment-failed notification, a Day 3 "subscription at risk" warning that uses loss-aversion to build urgency, and a Day 7 final cancellation notice. Each email includes a one-click button to update the payment method. The timing, copy, and number of emails are all adjustable on paid plans.
Recovery depends on your customer base and failure mix, but an automated dunning sequence combined with smart retry timing typically recovers 35% or more of failed payments — well above the roughly 15% recovered by a payment processor's default retry schedule alone. The Day 0 email alone usually recovers 15-20%, with the Day 3 and Day 7 emails adding further recovery.
Yes. You can use custom email templates with your brand colors and logo, adjust the timing between emails, and rewrite subject lines and copy. The Scale plan adds a white-label option so emails appear to come 100% from your brand, plus a custom payment-update page URL.
Setup takes about two minutes. You connect your Stripe account via secure OAuth (read-only access, no API keys to copy), choose or keep the default email sequence, and PaymentRescue begins listening for failed-payment events automatically — no code changes required.
Stop losing customers to failed payments. Start your free trial and let PaymentRescue handle the recovery.
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